Interior Health Authority
Mar 2020 - Current
South Okanagan Innovation Hub Project
· Scrum Master managing a 10 member cross-functional team
· Continually refined and evolved Agile process for predictable and rapid project delivery
· Trained the team in Scrum principles and processes
· Assisted in team development while holding the teams accountable for their commitments and leveraging organizational resources to improve capacity
· Propose and implement process and workflow improvements for the team
· Promoted empowerment of team and encouraged a sustainable pace with high-quality deliverables
· Supported the Product Owner in managing customer expectations for project deliverables and managed internal stakeholder communications
· Creation and/or refinement of Functional and Non-Functional Requirements from business needs
· Analysis of, and mapping between, various data standards
· Verification and validation of system compliance to the Implementation guide
· E2E Conformance of various vendor systems
· Ensure implementation artifacts have applied best practices
· Document and explain the findings and impacts to business and technical stakeholders
· Creation and maintenance of Functional Documentation
Healthtech Consultants
Aug 2019 - Nov 2019
ONE Project (NE LHIN)
· Deliver end-user training and elbow support for physicians and nurses in the implementation of Meditech Expanse 6.1
· Raise process, product and people issues and provide optimization feedback
· Work directly with HIS end-users in monitoring workflows, providing documentation and resolve knowledge gaps
Cerner Healthcare Solutions India Private Ltd.
Feb 2015 - Nov 2018
· Managed projects over 10,000 hours of Build and 2,000 hours of Analytics as Associate Team Lead and Scrum Master
· Experience in Software Build, Testing, and KPI Analysis of Healthcare applications
· Responsible for project deliverables, timelines, and capacity planning.
· Multiple on-site deployments for Consulting, Implementation, Go-Live and training clinical staff
· Worked in Agile teams through the end-to-end project life-cycle, from requirements gathering to Go-Live
· Configure Cerner Millennium Powerchart Ambulatory modules - Nursing and Physician workflow (Includes but not limited to Powerforms, Powerplan, Iview, Orders, Mpages, Docsets, Positions, Caresets, Organizer, Preferences, and Locations)
· Analyzed the impact on data collection and prepare, instruct, guide internal project stakeholders on the right system configuration changes required
· Coached and mentored other Configuration Analysts and provide training as needed
· Adopted new process improvements and industry best practices and ensure adoption across larger teams
· Gathered requirements for greenfield Project for clients in London, UK
· Provided Go-Live support for Primary Health Care Corporation (PHCC), Doha
· Delivered End User training for clinical staff at Sheikh Khalifa Medical City (SKMCA), Ajman, UAE
· Performed System and Workflow Testing
· Highly skilled in JIRA, Kanban, Miro, and Microsoft Office Suite
· Skilled in wireframing and prototyping tools such as Figma, Invision, and Balsamiq
Siemens Technology and Services Private Ltd.
Aug 2013 - Feb 2015
· Worked in Application Support for multiple healthcare clients in the US
· Demonstrated deep understanding of OpenLink interface configuration and troubleshooting
· Provide SQL data level hot-fixes for PROD Database environments
· Handled escalations and resolved high priority tickets well within SLA time-frames
· Demonstrated experience in the incident, change and problem management
· Worked closely with business users on various incidents and provided effective technical solutions
· Worked extensively on HL7 for clinical and admin data migration between healthcare systems
E-Health 2019 Annual Conference & Tradeshow
Toronto, ON
May 2019
Fundraising volunteer for Daffodil campaign
2019